Troubleshooting
The email sign-in code didn't arrive
Codes usually arrive within seconds. When one doesn’t:
Look in your spam or junk folder, and mark the email as not spam so the next one arrives in your inbox.
Wait a minute and choose “send a new code” under the code field; a code can be sent again a few times per sign-in.
Enter the code in the same browser you signed in with; a code entered elsewhere is refused.
Check the address: the code goes to your account’s email.
Still nothing? Contact support from another way, or reset your password: the reset link signs you in.
Didn’t answer your question? Contact support.